Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands
This unique integration allows travel companies to automatically resolve up to 70% of customer requests, significantly reducing call and live chat volumes. With bots handling the majority of common customer requests, travel agents can focus on solving the most urgent and complex requests. By integrating with agent platforms like Zendesk, Salesforce, Intercom and Genesys, Mindsay allows travel agents to seamlessly enter and exit conversations, ensuring impeccable, efficient customer service.
Sabre customer, Kilroy, is the first travel company to use Mindsay, Sabre, and Zendesk to automate a variety of customer requests including:
- Modifying and cancelling flights
- Qualifying refund requests
- Providing flight status, check-in info, and access to boarding passes
- Answering FAQs about baggage allowance, travel restrictions, and more.
"We partnered with Mindsay because of its seamless integration with Sabre and ability to quickly deliver a chatbot to assist our travelers, who now get instant answers and avoid wait times. The aim is not only to increase efficiency but even more so to improve customer satisfaction by providing quick answers to their needs," said
"We're thrilled to partner with Sabre to bring better, more efficient customer service to the travel industry. Our unique integration with Sabre's leading GDS allows airlines, OTAs, TMCs, and hotels to deliver better service at a fraction of the cost, by providing the perfect mix of self-service and human interaction," said
"Sabre is committed to providing our OTA customers with the differentiated products they need to exceed their customers' expectations, and this begins with our APIs," said
"Mindsay is an innovative partner with a shared focus on delivering a next generation shopping experience to travelers," added
To see the solution in action, contact firstname.lastname@example.org
Mindsay automates customer-facing processes with the perfect union of Conversational AI and RPA. Headquartered in
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